Mote for Gmail is a relatively new feature, and we're continuing to improve it. Please try following these troubleshooting steps, and then do contact us if you're still having issues! 💜
| Issue with Mote for Gmail | Troubleshooting |
| I can't see the Mote icon in Gmail | Make sure you have approved Mote for Gmail - just open Mote in the browser bar or click the 'puzzle' icon to pin it first to your browser. |
| I see multiple Mote icons in Gmail |
Do you have other Chrome extensions active, especially those that affect Gmail? Try disabling them all and see if the issue remains. If the problem disappears, try re-adding extensions one by one. If you find the extension that appears to be conflicting with Mote, please let us know here. |
| I see an error message when I try to create my Mote |
Do you have other Chrome extensions active, especially those that affect Gmail? Try disabling them all and see if the issue remains. If the problem disappears, try re-adding extensions one by one. If you find the extension that appears to be conflicting with Mote, please let us know here. |
| I can't hit 'send' on my Mote |
Try waiting a little longer before attempting to send. Also see suggestion above re: removing other extensions. |
| People can't see my motes when I send them. |
This may have been caused by you deleting a mote, and then recording a second mote in the same email. If it happens repeatedly, please let us know. |
Comments
0 comments
Article is closed for comments.