FAQ
Answers to our most frequently asked questions.
- How do I cancel my account?
- How do I unsubscribe from Mote emails?
- How can I change the email notifications that I see when co-teachers leave mote voice notes in Google Classroom?
- Does Mote work with Schoology?
- How do I use the 'My Activity' page?
- How long does the free trial of Unlimited tier last?
- Will I be charged after the free trial ends? What happens after the trial?
- Help! I'm not seeing a transcript. How do I enable transcription? How do I transcribe?
- My account is labelled as under 18, but I'm an adult. Help!
- How do I translate my transcript into a different language?
- Help - I can't see the mote icon in my browser bar!
- Can't hear your mote recordings?
- Does Mote meet California Student Privacy standards?
- Is Mote FERPA compliant?
- Is Mote COPPA compliant?
- Is Mote GDPR compliant?
- Who do you share my data with?
- Help! I can't dismiss the mote 'Welcome' or 'New Release' message
- How do I switch off the transcription? How do I switch off mote extension?
- How secure are my mote recordings? Can someone download them? Should I be worried?
- Help! I can't see the mote icon on my documents any more
- Help! I can't record! When I move the mouse to the mote icon in the messages, it disappears
- How do I use the Emoji feature? What Emoji can I use?
- Help! I'm seeing a 'page won't load' or 'page blocked' message.
- How do I remove the mote extension?
- How can I make a copy of a document with mote audio annotations and share it with multiple students?
- Help! The beginning / end of my recording is being cut!
- How long will my mote content be kept available?
- Does mote work with iPads, iPhones or Android phones?
- I can't see my mote transcripts when I save as a Microsoft Word document. Help!