Test Slides - error messages
If you've visited https://www.mote.com/support/testSlides and generated an error code, here's some specific tips that may help:
| Error message | Tips |
| fetch_google_drive | We were unable to access your Google Drive. Try logging out, and then ensure that you are checking the boxes to grant Mote access to Google Drive and Google Slides. Your Administrator may have disabled other apps' access to your Google Drive.
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| read_slides | We were unable to read this Slides file. Try creating a new Slides file, and test that with Mote. If that doesn’t work, try logging out and then ensure that you are checking the boxes to grant Mote access to Google Drive and Google Slides. |
| upload_to_drive | We were unable to upload a file to Google Drive. Try logging out, and then ensure that you are checking the boxes to grant Mote access to Google Drive and Google Slides. Also speak to your Google Admin to check that Mote has been ‘allow-listed’ on your domain. |
| make_file_mote_readable | We were unable to change the sharing settings for the file added to your Google Drive. Please speak to your Google Admin to ensure that you have the necessary rights to share files with other users on your domain. |
If you've followed these steps and still can't use Mote for Slides, please complete a support ticket using the widget below.